Verizon FIOS: And The Insults Keep Coming

My monthly rate is $29.99 for the first six months, and there's a one-time activation fee on the account of $19.99. So where does the extra $8 come from? Is it taxes and fees? I decided to find out, considering that I didn't have a bill.

What follows is yet another example of Verizon's utter incompetence.

And on the fourth day, God said you can see your bill...

Wouldn't you know it? I got Erin, the sassy black "oh no you dih-int" bitch from Hell that always gives me attitude. I was not looking forward to this call.

Listen to Verizon FIOS rep Erin

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The breakdown results of the call:

• Billing happens one week in advance of your billing cycle. If your billing cycle starts on March 29, your card will be billed on March 23.
• Your online statement won't be ready for you to view until four days after you've been charged. (I learned this on a different call)
• You need to let Erin "finish telling you how it is, and then you can ax your question." (Yes, she really said this.)

Oh Yes She Dih-id!

At the beginning of the call, Erin tried to tell me that my rate is $34.95 (no, it's $29.99), and then backpedaled horribly and denied her statements and even tried to convince me of the wrong rate when she realized she was wrong toward the end of the call.

When I tried to call her on her mistake, she blew her top at me and asked me to call back. This is why I hate Erin: her accuracy and phone skills are incredibly poor, and she never ever admits mistakes, even when they're blatant.

This company continues to defy logic. Why did I order this service again?

The Follow-Up: 2007-03-24 My Bill Shows Up

Surprisingly, my bill showed up sooner than expected: today. Not surprisingly, the details of my bill differ greatly than what Erin "read" to me.

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