Verizon: We Don't Have A Goddamn Clue
This just keeps getting better and better. Following up on yesterday's billing debacle, I was surprised to learn that I could, in fact, see my bill online today. Not only could I see it, but its contents differ greatly from what Erin "Oh No You Dih-int" the Billing rep described to me.
First, I'll show you the bill, then let's follow up with a call to billing:
New Charges
Verizon Broadband Services
FiOS Internet Access for resuuuun
- Verizon Fios Internet Service Mar 21 - Mar 21 $1.25
- Verizon Fios Internet Service Mar 22 - Apr 21 $34.95
- Activation Fee Mar 21 $19.99
- Installation Mar 21 $69.99
- Wireless Router Mar 21 $139.99
- VZ Fios Cons Installation Credit - $69.99
- VZ Con Fios Wireless Router 100% - $139.99
Disc
- State Tax $1.30
- City Tax $.46
Total FiOS Internet Access for resuuuun $57.95
Total Verizon Broadband Services $57.95
Total New Charges $57.95
For Your Information
Verizon Online provides all services.
How to Reach Us
Questions about Verizon Broadband Services or
most other Verizon internet services?
Verizon FiOS Internet
Visit: netservices.verizon.net
Call: 1-888-553-1555
If you compare my bill with my call to Erin yesterday, you see that nearly nothing she said matches up to what my bill says. The prorated term is completely different, the monthly rate is, in fact, listed at $34.95, and there are taxes. So, what I'm gathering is that Erin completely talked out her ass because, as other billing reps said, she did not have access to my bill and BS'ed her way through it all. YAY ERIN! YAY VERIZON! Now, normally I would follow up with a call to billing. But, in traditional idiotic Verizon fashion, I spent several minutes walking through voice prompts only to be told at the very end that the Billing department is only open on weekdays. (D'OH #whatever, I'm giving up counting.)
I hate you, Verizon. Down to the very last detail you make it a headache for customers to deal with you. I'll see you on Monday.
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